Help Center

How can we help you?

Welcome to the Kaiv Essentials Help Center.
We’re here to make your experience smooth, simple, and stress-free.

If you can’t find what you’re looking for, feel free to reach out — we’ll take care of you.

Orders & Shipping

Where do you ship to?

We currently ship to the United States and selected international countries.

How long does shipping take?

  • Processing time: 1–3 business days

  • Shipping time: 5–10 business days (US)

  • International orders may take 7–15 business days

You’ll receive a tracking number once your order has been shipped.

How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking link.

If you didn’t receive it, contact us and we’ll help you.

Why is my order delayed?

Delays can occasionally happen due to:

  • High demand

  • Carrier issues

  • Weather conditions

We appreciate your patience — your order is on the way.

Payments & Billing

What payment methods do you accept?

We accept:

  • Credit / Debit Cards (Visa, Mastercard, AMEX)

  • Apple Pay

  • Google Pay

Will I be charged in USD?

Yes, all orders are processed in USD.

Your bank may convert the amount to your local currency.

Is my payment secure?

Yes — all transactions are encrypted and securely processed.

Returns & Refunds

What is your return policy?

We offer a 30-day satisfaction guarantee.

If you’re not happy with your purchase, contact us within 30 days of receiving your order.

How do I request a refund?

Email us with:

  • Your order number

  • The reason for your request

Our team will guide you through the process.

Do I need to return the product?

In some cases, we may not require a return.
We’ll let you know after reviewing your request.

How long do refunds take?

Refunds are processed within 5–10 business days after approval.

Products & Usage

How do I use the product?

Use Lymphatic Drainage Contour Face Brush to massage for 3 minutes every morning.

When will I see results?

Results vary depending on the individual.

You should see noticeable difference almost instantly.

Consistency is key.

Is this product safe?

Yes.

Can I take this with other supplements?

If you are unsure, we recommend consulting a healthcare professional.

Contact Us

Still need help?

We’re here for you.

Email: kaivessentials@gmail.com
Response time: Within 24 hours

Our Promise

At Kaiv Essentials, we believe in transparency and quality.

No hype. No empty claims.
Just products that are carefully selected to support your well-being.